Return And Refund Policy

Effective Date: November 1, 2026

At starshirts.in, customer satisfaction is our priority. We take great care in printing, packing, and delivering your streetwear t-shirts, hoodies, and custom graphic apparel. If you receive a product that does not meet your expectations due to defect, size issues, or damage, our return and refund policy ensures a smooth hassle-free resolution.

1. Return & Exchange Window

You may request a return or size exchange within 7 days from the date of delivery.
Requests initiated after 7 days will not be eligible for returns or replacements.

2. Eligibility Criteria for Returns

To be eligible for a return or replacement, the item must fulfill the following conditions:

Unused & Unwashed: The product must be unworn, unwashed, free of stains or odors, and in the same condition that you received it.
Original Packaging & Tags: The apparel must retain all original brand tags, labels, and packaging intact.
Proof of Purchase: An unboxing video or photos showing the product, shipping label, and packaging box is required for damaged, incorrect, or defective items upon arrival.

3. Non-Returnable & Non-Refundable Items

The following categories are non-returnable unless received in a damaged or defective condition:

Customized or personalized print apparel made specifically to custom user requests.
Clearance or sale items explicitly marked as “Final Sale.”
Products damaged due to improper washing, ironing, or normal wear and tear.

4. How to Initiate a Return or Exchange

To request a return or replacement, please follow these steps:

Submit Request: Email us at support@starshirts.in or call us at +91 9399653507 within 7 days of delivery.
Provide Details: Include your Order ID, reason for return/exchange, desired t-shirt/hoodie size (if exchanging), and clear images/unboxing video of the product.
Pickup Logistics: Once approved, we will arrange reverse pickup from your shipping address via our courier partners. If reverse pickup is unavailable for your pin code, we will provide instructions for self-shipping.

5. Refund Policy & Timelines

Once your returned package reaches our warehouse and passes quality verification:

Online Prepaid Payments (Cashfree): Refunds will be processed directly to your original payment method (Credit/Debit Card, Net Banking, UPI, or Wallet) within 5 to 7 business days after quality approval.
Cash on Delivery (COD) / Partial COD Orders: Since COD orders involve cash payments, refunds will be transferred via UPI ID or Direct Bank Transfer (NEFT). Our support team will request your bank account/UPI details upon return approval. COD refunds are completed within 5 to 7 business days of receiving details.
Shipping & Partial COD Charges: Initial shipping fees or partial COD deposit charges are non-refundable unless the return is due to an error on our part (e.g., damaged item or incorrect shipment).

6. Order Cancellation Policy

Before Dispatch: You can cancel your order within 12 hours of placement by contacting customer support. A full refund will be issued to your payment source.
After Dispatch: Orders that have already been handed over to courier partners cannot be canceled in transit. You may initiate a return upon receipt under our 7-day policy.

7. Support & Grievance Contact

For any questions regarding returns, exchanges, or refund tracking:

Email: support@starshirts.in
Phone: +91 9399653507
Address: 36 City Mall, Bilaspur, Chhattisgarh 495001, India
Hours: Monday to Saturday – 9:00 AM – 5:00 PM (GMT+5:30)
(All return inquiries are acknowledged within 24 to 48 hours).