Refund policy
Return & Refund Policy
We truly appreciate your trust and are committed to delivering high-quality products in perfect condition. Please review our Return & Refund Policy carefully before placing your order.
Return Period
To be eligible for a return, the following conditions must be met:
Return Window:
Return requests must be submitted within 7 days from the date of delivery.
Damaged or Defective Items:
If your order arrives damaged or defective, you must report it within 24 hours of delivery. The official return request must still be submitted within 7 days of delivery.
Once verified, we will arrange a replacement or issue a refund, as applicable.
Please note that returns and refunds are accepted only for damaged or defective products reported within the 7-day return window.
Return Shipping
If a return is approved due to damage or defect:
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We will arrange a pickup from your location.
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All return shipping costs will be covered by us.
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For approved replacements, the new product will be shipped at no additional charge.
How to Initiate a Return
To request a return, please contact our customer support team within 7 days of delivery:
When contacting us, please provide:
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Order Number
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Clear description of the issue
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Unboxing video
Our team will review your request and guide you through the next steps.
Exchanges
Exchanges are available only for damaged or defective products. Once your request is approved, you may exchange the item for the same product, subject to availability. Pickup and replacement shipping will be handled by us free of charge.
Refunds
Refund Method:
Approved refunds will be credited to the original payment method used at checkout.
Processing Time:
Refunds are typically processed within 5–7 business days after approval. However, the final credit timeline may vary depending on your bank or payment provider.
Deductions:
There are no handling charges or deductions for approved returns due to damage or defect.
Contact Us
Business Name: Starshirts
Website: starshirts.in
Number: +919399653507
Address:
Om Zone Shubham Vihar,
Bilaspur, Chhattisgarh – 495001, India
Customer Support Hours:
Monday to Saturday | 9:00 AM – 5:00 PM (GMT +5:30)